If you don't have a Rental Bonds Online account, you can fill in a 'Claim for Bond Refund' paper form from NSW Fair Trading. Download the Claim for Bond Refund form. Sign the completed form with the landlord or agent. or in person (details of where to lodge are on the form).
When renters make the claim themselves, bond refunds take between 14 and 20 business days. This allows time for other renters or the rental provider to be notified of the claim and to contest it if they choose.
You can make your own claim direct to the Residential Tenancies Bond Authority (RTBA). Making a bond claim to the RTBA costs nothing, and it also costs nothing to make a bond application to VCAT if needed.
You as a renter may claim your portion of the bond by submitting to the RTBA a bond claim form signed by you, together with a copy of the VCAT order which must clearly indicate the bond amount you are entitled to. Follow the instructions in this guide to generate a paper claim form.
To apply for a refund you will need to complete a Bond Refund form and email it to rb@act.au. Please read the instructions carefully. You should not sign a Bond Refund Form prior to the refund amounts being entered. Completed forms will be processed within 14 days.
At the end of the tenancy the owner must refund the bond within 7 business days of the tenants vacating the property. If the owner is withholding part/all of the bond for damages or unpaid rent etc. they must advise the tenant within 7 business days of vacating the property.
Penalty units will be charged for not lodging the bond to the RTA within 10 days. The landlord can be fined up to 60 penalty units. It is a strict liability offence. A person can be fined 20 penalty units.
If you submit a claim for the refund of your bond, a Notice of Claim will be emailed to the landlord or agent. You'll receive your refund: 14 days after submitting your claim if the landlord or agent does not dispute it, or. within 2 working days of the landlord or agent agreeing to your claim.