If the tenant and lessor agree on the refund of the bond, in part or in full, a refund form (Form 4) signed by all parties can be lodged with the RTA. A refund is usually completed within 2 to 3 days.
If the RTA is to post documentation, you will receive by post your Acknowledgement of Rental Bond. This letter contains your bond number. Use the bond number when contacting the RTA.
The purpose of the Dispute resolution request (Form 16) is to advise the RTA that there is a dispute and to request assistance in resolving the dispute. Changes to Queensland rental laws came into effect from 6 June 2024. Further changes commenced on 30 September 2024.
In rooming accommodation the maximum bond is equal to four weeks rent, unless weekly rent is more than $500. In moveable dwelling tenancies the maximum bond is equal to two weeks rent. However if electricity is supplied in the lessor's name and individually metered bond can be 3 weeks rent.
If the tenant and lessor agree on the refund of the bond, in part or in full, a refund form (Form 4) signed by all parties can be lodged with the RTA. A refund is usually completed within 2 to 3 days.
Contact the Department Call Housing Service Centres on 13 QGOV (13 74 68), email HousingEnquiry@smartservice.qld.au or visit .housing.qld.au. For more information, visit the Department's existing bond loans webpage.
Tenants/residents or property managers/owners can submit an online bond refund form via RTA Web Services or the paper-based Refund of rental bond (Form 4). The completed paper-based form can be submitted via: RTA Web Services or. post: RTA, GPO Box 390, Brisbane Q 4001.
Applying for your bond refund When your tenancy ends, you can apply to the RTA for your bond refund. If you have a QGov account, you can submit an online bond refund claim . Alternately you can post the signed Refund of Rental Bond (RTA Form 4).