At the end of the tenancy the owner must refund the bond within 7 business days of the tenants vacating the property. If the owner is withholding part/all of the bond for damages or unpaid rent etc. they must advise the tenant within 7 business days of vacating the property.
Answer: Bond holder shall submit claim for face value on the prescribed form which will be processed in terms of the Prize Bond Refund Rules, 1963. Mutilated/defaced bonds (if presented more than half portion of such bond along with claim form) are passed by an authorized officer if otherwise in order.
To start the bond refund process, either the tenant or the landlord can visit the RTBA website to download and fill out the bond claim form. If both parties are in agreement and the bond claim form is completed and returned to the RTBA, the agency sends the bond to the tenant.
Penalty units will be charged for not lodging the bond to the RTA within 10 days. The landlord can be fined up to 60 penalty units. It is a strict liability offence. A person can be fined 20 penalty units.
For bond applications, the most the rental provider can claim is the amount of your bond. If the amount that the rental provider wants to claim from you is more than your bond, the rental provider can make a claim against your bond and a compensation claim at the same time.
You as a renter may claim your portion of the bond by submitting to the RTBA a bond claim form signed by you, together with a copy of the VCAT order which must clearly indicate the bond amount you are entitled to. Follow the instructions in this guide to generate a paper claim form.
To apply for a refund you will need to complete a Bond Refund form and email it to rb@act.au. Please read the instructions carefully. You should not sign a Bond Refund Form prior to the refund amounts being entered. Completed forms will be processed within 14 days.