To apply for a refund you will need to complete a Bond Refund form and email it to rb@act.au. Please read the instructions carefully. You should not sign a Bond Refund Form prior to the refund amounts being entered. Completed forms will be processed within 14 days.
An owner or agent must start a claim within three working days of the tenant returning the keys. The tenant will receive a claim notification from MyBond which can then be approved or disputed. If the property owner or agent has not made a claim within 3 working days the tenant can apply to have their bond returned.
If you submit a claim for the refund of your bond, a Notice of Claim will be emailed to the landlord or agent. You'll receive your refund: 14 days after submitting your claim if the landlord or agent does not dispute it, or. within 2 working days of the landlord or agent agreeing to your claim.
Housing Connect may be able to help if you are having trouble paying your rent, bond or moving costs. Private rental financial assistance is only available to people who can show that they need it. You will need to provide information to Housing Connect so they can assess you.
To apply for a refund you will need to complete a Bond Refund form and email it to rb@act.au. Please read the instructions carefully. You should not sign a Bond Refund Form prior to the refund amounts being entered. Completed forms will be processed within 14 days.
Tenant's guide - The Residential Tenancies Bond Authority (RTBA) Online.
Landlords and tenants need to complete and submit a bond refund form at the end of the tenancy. When the tenancy ends, the tenant and landlord should inspect the property together. If the inspection shows everything's in order, complete the bond refund form and send it to Tenancy Services for it to be processed.