Service Agreements can be made between individuals, a business and an individual, or between two or more businesses. Having a Service Agreement in place is equally as important for service providers as for the receivers of services.
How to write a service level agreement in 5 steps Define the service. Your SLA will need to define and outline the service clearly. Verify service levels. Determine performance metrics. Prepare the service level agreement document. Review the SLA with all stakeholders.