Getting a Copy of the Contract Under TILA, the dealer is required to give the customer a copy of the contract to keep at the time the customer signs the retail installment sale contract whether you want to incur the debt on these terms.
(a) Manufacturers, dealers, salvage auctions, and disposal facilities shall keep records of all transactions under the CARS Act and regulations thereunder for a period of five calendar years from the date on which they were generated or acquired by the manufacturer, salvage auction, dealer, or disposal facility, and ...
If you are unable to reach the person holding the contract by telephone, or you do not have a direct number to him or her, you may want to send a formal email requesting a copy of the contract. Ask that a signed copy be mailed or e-mailed to you and provide your mailing address or e-mail address. Letter.