1956 Interstate 35 / Constructed
Customer Care can address many questions you may have and can assist with reporting by using the Call Center 817-392-1234 or the MYFW APP.
Complaints may be filed electronically, by mail, fax, or in person at the City of Fort Worth Human Relations Unit located at 818 Missouri Ave., Fort Wo1th, Texas 76104; (817) 392-7525, Fax: (817) 392-7529.
If you do not find an appropriate service request category on our Web site, or are uncertain whether the problem may be hazardous, please call 817-392-1234. If you have any difficulty entering a service request, please call 817-392-1234, and a Customer Service Representative will be happy to assist you.
Jesus “Jay” Chapa became Fort Worth's first Hispanic city manager on January 28, 2025. He is responsible for implementing the Mayor and City Council's policies and managing the city government enterprise with 8,100 employees.
The 311 Fort Worth Contact Center handles requests for information and services for Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic, and general inquiries for the City Manager's Office through online chat.
Contact Information For more information about submitting public information requests, contact the Public Information Coordinator at (817) 392-8184.
If you require assistance in accessing the information, please contact Christie Reyenga at 817-884-2198. The hours of operation are Monday - Friday a.m. - 5 p.m. For more information on obtaining copies of documents filed with the County Clerk's office , please call 817-884-1770 during regular business hours.
Questions about a missing person. Please do not use email to report a missing person, instead call (817) 392-4222. Activities that need to be reported to us: Terrorist Groups.