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Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.

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Start by contacting the property management company directly to inform them of the problem. If they do not take appropriate action, consider filing a complaint with the Better Business Bureau (BBB). This can bring attention to the issue and potentially motivate the property management company to resolve it.
In Florida, the regulation and oversight of HOA management companies fall primarily under the Florida Department of Business and Professional Regulation (DBPR) and the Division of Florida Condominiums, Timeshares, and Mobile Homes.
Start by contacting the property management company directly to inform them of the problem. If they do not take appropriate action, consider filing a complaint with the Better Business Bureau (BBB). This can bring attention to the issue and potentially motivate the property management company to resolve it.
No license is required for managing personally owned properties. There is not a "Property Manager" license or certificate. Also, certain rental properties need a license through the Div. of Hotels and Restaurants.
List your complaints on paper and present them to her in a positive manner. Don't be demanding. Ask politely if these issues can be addressed in a timely manner. If she continues to be rude, remember... she has a boss! You can and should contact her boss. This may be the owner.
This will show that you intend to resolve the issue amicably should it go any further. Write a letter of complaint to the property manager in question. Contact the Department of Housing and Urban Development (HUD) Contact the Better Business Bureau (BBB) Contact your local city. In extreme cases, file a lawsuit.
Actionable Steps to Address Unresponsive Property Managers Step 1: Open a Line of Communication. Step 2: Review Your Contract. Step 3: Document Everything. Step 4: Seek Mediation. Step 5: Know Your Rights. Step 6: Consider a Change. Contact the Owner or Management. Utilize Industry Resources.
Department of Business and Professional Regulation (DBPR): The DBPR is the state agency responsible for regulating real estate professionals in Florida. If you believe the property management company has violated state laws or regulations, you can file a complaint with the DBPR.
There are over 304,000 property management businesses in the U.S., with 238,000 focusing on residential properties. About 35% of property managers handle between 101 and 500 units, showcasing scalability across portfolios. The leading property management company manages 798,272 rental units as of 2025.
Between 30% and 40% of HOAs were self-managed, meaning they operate without a management company or professional manager. A total of 60,000–65,000 community association managers and 9,000–10,000 community association management companies governed HOAs nationwide in 2023.