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Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.

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We protect your documents and personal data by following strict security and privacy standards.
The primary tool the Office of the Attorney General uses to protect Texas consumers is the Deceptive Trade Practices Act (DTPA). This law lists many practices that are false, deceptive, or misleading. When you fall victim to illegal practices covered by the DTPA, you may have the right to sue for damages under the act.
A complaint is the pleading that starts a case. Essentially, a document that sets forth a jurisdictional basis for the court's power, the plaintiff's cause of action, and a demand for judicial relief. A plaintiff starts a civil action by filing a pleading called a complaint.
You can complain by phone, in person, or in writing by email or mail. Phone or email first to tell the company about the problem and to try to resolve it.
Under the federal rules, the three mandatory elements in every civil complaint are: (1) a statement as to why the court has jurisdiction over the case, (2) a “short and plain” statement as to why the plaintiff is entitled to relief and (3) a description of the relief sought.
Submitting Materials for Governmental Bodies US Mail: Office of the Attorney General. Open Records Division. P.O. Box 12548. Austin, TX 78711. Hand Delivery/Common Carrier: Office of the Attorney General. Open Records Division. 1801 Congress Avenue. Austin, TX 78701. eFiling System:
Section 45.019 - Repealed Effective 1/1/2025 Requisites of Complaint (a) A complaint is sufficient, without regard to its form, if it substantially satisfies the following requisites: (1) it must be in writing; (2) it must commence "In the name and by the authority of the State of Texas"; (3) it must state the name ...
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by: collecting complaints and conducting investigations. suing companies and people that break the law. developing rules to maintain a fair marketplace.
The complainant (person making the complaint) must, in good faith, make full, fair, and honest disclosure of all facts and circumstances known to him/her at the time the complaint is made. The facts, as presented, must be in the form of an affidavit and signed under oath.
The primary tool the Office of the Attorney General uses to protect Texas consumers is the Deceptive Trade Practices Act (DTPA). This law lists many practices that are false, deceptive, or misleading. When you fall victim to illegal practices covered by the DTPA, you may have the right to sue for damages under the act.
The first thing you should do when filing a consumer complaint is to complain directly to the company. If that doesn't work, you can complain to a consumer protection agency. Filing a lawsuit should be a last resort.