There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
State your financial situation: Be upfront about your financial issues. Your application already indicates something suspicious to your lender, so there's no need to hide the truth. Quickly state the fact of the matter and proceed. Briefly explain the circumstance: Keep your letter as concise as possible.