File a Damage Claim First call or email the RCOC Department of Customer Service (DCS) at dcsmail@rcoc or 877-858-4804 and a DCS Identification Number will be issued. Complete the online form (link) or the downloaded PDF file Claim Form (link) The form must be completely filled out.
Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566. Emergencies includes downed trees or tree limbs, flooding or sewer overflows, and street signal outages. Please report all non-emergency issues online at this page.
How to Report a Complaint Step One: Go to Oak311. You can report a code violation using Oak311 in two ways. Step Two: Enter Location. Step Three: Review Existing Reports. Step Four: Describe Violation. Step Five: Submit Report. Step Six: Check the Status of Your Complaint.