How to write a complaint report Objective review of the facts. Organize the contents in chronological order. Consider future responses and improvement measures. Business in a box|Template of customer complaints report. SampleForms|Complaint report template. (1) Respond promptly.
There isn't just one most common complaint, but some of the top issues include long wait times, unresponsive agents, bad customer service, lack of self-service options, and poor product or service quality.
Your complaint goes through several steps that help you get a response and help us identify problems in the marketplace. Complaint submitted. You submit a complaint, or another government agency forwards your complaint to us. Route. Company response. Complaint published. Consumer review.
If you have a consumer complaint or question for the Board, you can call 1-800-697-1220, visit , or write: New York State Consumer Protection Board, 5 Empire State Plaza, Suite 2101, Albany, New York 12223.
Include your account number, if you have an account with the business, and the related transaction number. Give the product name and its serial or model number. State the date and place you bought the product or service or had it repaired or serviced. Give important details about the transaction.
Before you make a complaint, gather any documentation about the sale of the product or service first. These documents can include: Sales receipts. Warranties.