Refund confirmation email sample Hi (Recipient's name), I can confirm that a refund of (amount) was returned to you for (product/service/order) on (date). The payment was sent to (usually the original payment method, but provide details.) It can take up to (number) days for refunds to be processed.
Ref: Account or Invoice Number Dear Name of Recipient: Thank you for your recent payment of Payment Amount which we received on Date. However, it appears that this is a duplicate payment. We previously received a separate payment of Payment Amount on Date. Therefore, I am refunding your second payment.
Ref: Account or Invoice Number Dear Name of Recipient: Thank you for your recent payment of Payment Amount which we received on Date. However, it appears that this is a duplicate payment. We previously received a separate payment of Payment Amount on Date. Therefore, I am refunding your second payment.
Clearly state the decision regarding the refund. Include specifics such as the amount to be refunded, the method of refund, and the expected time frame for the refund process. Briefly explain the reason for the refund if it helps clarify the situation for the customer.
State the purpose of the letter upfront. Provide a concise summary of the issue and circumstances that led to the need for a refund. Explain why you believe you are entitled to a refund, citing any policies, procedures, or previous communications from the bank that support your request.