State the purpose of the letter upfront. Provide a concise summary of the issue and circumstances that led to the need for a refund. Explain why you believe you are entitled to a refund, citing any policies, procedures, or previous communications from the bank that support your request.
Ref: Account or Invoice Number Dear Name of Recipient: Thank you for your recent payment of Payment Amount which we received on Date. However, it appears that this is a duplicate payment. We previously received a separate payment of Payment Amount on Date. Therefore, I am refunding your second payment.
The payments were made on date of first payment and date of second payment, both for the amount of amount. I kindly request you to look into this matter and arrange for a refund of the extra payment made.
Refund confirmation email sample Hi (Recipient's name), I can confirm that a refund of (amount) was returned to you for (product/service/order) on (date). The payment was sent to (usually the original payment method, but provide details.) It can take up to (number) days for refunds to be processed.
You were overpaid in error because <REASON>. Please contact me at <AGENCY PAYROLL OFFICER TELEPHONE NUMBER> to discuss your method of repayment by <FOUR CALENDAR DAYS FROM ABOVE DATE>. Failure to respond timely will result in the immediate recovery of the overpayment.
I am writing to you because I have been informed that I have been overpaid. I (am/was employed/engaged) by you from (enter date) to the (enter date) as a (enter job title) on a (enter job type - full time, part time or agency/casual) basis. You have stated that I have been overpaid by a total sum of (enter amount).