Sky Stream puck without a Sky TV subscription If you have a: 31-day rolling contract – there are no cancellation charges. 24-month minimum term contract – if you stop receiving or cancel before the end of your contract, early termination charges might apply. But we'll let you know if you do and how much they'll be.
Call Sky to find out how long is left on your contract If you'd prefer to speak to Sky's broadband customer service team to find out more about your contract term, the phone number is 0333 759 1473. You'll need your account number and be able to confirm some personal details (e.g. name, address, email).
Yes, you;ll need to contact Sky to give the 31 days notice to cancel required (2 weeks for broadband).
Website Log into your online account through the Sky website. Once logged in, choose the 'Your Products' option and then select 'Broadband'. Upon doing this a new page will load which will have a box titled 'Your Package'. Underneath this you can find confirmation of the date you're in contract until.
It's important you let us know as soon as possible if you're having trouble paying, so we can help you. There are a number of ways we offer support: Help control your Sky Mobile or Sky Talk charges with spend caps or alerts. You might be eligible for one of our Social Tariffs if you claim a qualifying benefit.
You may also be able to find your contract end date via your provider's app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider. If you're out of contract, take these steps to a better deal.
If/When you are out of contract you need to contact Sky to reduce any part of your package or cancel it completely giving the required notice of 31 days. If you leave Skys equipment on the doorstep it'll disappear and you will be charged non return fees.
Who are Advantis? We're a debt collection agency working on behalf of some of the UK's biggest blue-chip companies & public-sector bodies.
Your monthly pass will be automatically renewed every 30 days in ance with the terms and conditions of sale. However, you can cancel your subscription at any time during these 30 days. In this case, your subscription ends after this 30-day period.