Who: Baerbel McKinney-Drobnis filed a class action lawsuit against Massage Envy Franchising, LLC. Why: Plaintiff alleges Massage Envy increased “locked-in” fees for monthly massages. Where: The class action lawsuit was filed in California federal court.
A corporate spokesperson for Massage Envy said "any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancelation."
While filing an individual lawsuit can help you recover from the resulting damages, there's power in numbers. Teaming up with other plaintiffs who have been injured by the same product in a class action lawsuit can help you recover more compensation than you might have alone.
A corporate spokesperson for Massage Envy said "any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancelation."
As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.
Under the terms of the Massage Envy settlement, Current Members will have 60 days from the effective date of membership cancellation, termination for nonpayment or nonrenewal to redeem the unused massages. After 60 days have passed, the unredeemed massages will no longer be available for redemption.
As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.