When cancelling, to sign up as a new customer you would need to have been disconnected for 90 days, if there is someone else in the property they would be able to enquire as to a contract which would make them eligible for a new customer deal. They would need to contact the team on 0800 183 1234 to discuss this.
Call the Virgin Media customer retention team on 0345 454 1111. You can also send a message using online chat support. Read our guide to Virgin Media customer service and technical support for other ways to get in touch. Will I get a new Wi-Fi router if I extend my Virgin Media contract?
Find your Virgin Media contract end date online in "My Virgin Media" "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date. Step 1: Go to to get started.
There might be attempts to persuade you to stay, but there's nothing to say you have to if you don't want to. To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat.
Call the Virgin Media customer retention team on 0345 454 1111. You can also send a message using online chat support.
You'll either receive an End of Contract letter or e-mail 10-40 days before the minimum term of your Virgin Media contract ends. This will also be available to view online.