The quickest contact method is by calling either 150 from a VM phone, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone).
You can contact us by calling 0800 064 3777. You'll need Your Account number and area reference number which you'll find on your bill.
If you are still with Virgin and are looking to renew your contract then call the main Virgin line on 0345 454 1111. Just press 1 for TV and broadband queries, then work through the options after that. If you had Virgin before but the contract ended, and you want a new deal from scratch then call 0330 221 4025.
How to cancel Virgin Mobile Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile. Make a switching request via your online Virgin account. Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you.
If you do not want to call Virgin Media to cancel, the next best option is to use the Live Chat facility on its website. Keep in mind that you may still need to speak to someone over the phone in order to confirm your identity and other details.
There might be attempts to persuade you to stay, but there's nothing to say you have to if you don't want to. To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat.
Find your Virgin Media contract end date online in "My Virgin Media" Step 1: Go to to get started. Step 2: Enter your email address and password, and click "Sign In". Step 3: Click on 'My Virgin Media> My Account> End of of Contract Notification' to see details of your contract.
If you can't get Virgin Media at your new home, you'll need to get in touch to cancel your services. Let us know your new address and moving date, and we'll make sure your old home is disconnected in time for your move.
You can call Virgin Media on 150 from your Virgin Media home phone or 0345 454 1111 from any other phone line. You can also send them written confirmation that you want to cancel via the post to the following address: Virgin Media, Sunderland, SR43 4AA.