Unlike providers who use the rival Openreach cable network, Virgin Media does not allow its six million broadband customers to cancel expired contracts online. Thirty days' notice is required before any switch, compared with the 14 days' notice required to switch Openreach providers.
Find your Virgin Media contract end date online in "My Virgin Media" "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date.
The cancellation process involves the same principle as if you were not under contract: you will need to call Virgin Media to give 30 days' notice that you would like your service to end.
There might be attempts to persuade you to stay, but there's nothing to say you have to if you don't want to. To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat.
Virgin Mobile contract end date notification Virgin Mobile moves its out-of-contract customers onto monthly rolling plans with equivalent data and minutes after their fixed plan ends, and will continue to bill you in the same amount for its service.
Remove a subscription Log in to My Virgin Media on your laptop, mobile or tablet. B. In Active subscriptions, select the one you want to cancel.
If you do not want to call Virgin Media to cancel, the next best option is to use the Live Chat facility on its website. Keep in mind that you may still need to speak to someone over the phone in order to confirm your identity and other details.
Call the Virgin Media customer retention team on 0345 454 1111. You can also send a message using online chat support. Read our guide to Virgin Media customer service and technical support for other ways to get in touch. Will I get a new Wi-Fi router if I extend my Virgin Media contract?
If you are still with Virgin and are looking to renew your contract then call the main Virgin line on 0345 454 1111. Just press 1 for TV and broadband queries, then work through the options after that. If you had Virgin before but the contract ended, and you want a new deal from scratch then call 0330 221 4025.
If you're no longer in a contract with Virgin Media, you might be paying a lot more than you need to. Many providers hike prices for people who aren't in a contract with them. This is your chance to get some serious savings by switching to another provider.