How to cancel Virgin Mobile Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile. Make a switching request via your online Virgin account. Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you.
You can send a RECORDED letter to Virgin Media, Sunderland, SR43 4AA. Make sure to include your name, address and account number making it clear its a disconnection and termination of services from date of the letter. If you are kind, you could say date of letter + 3 days to allow post office delivery time.
Call the Virgin Media customer retention team on 0345 454 1111. You can also send a message using online chat support. Read our guide to Virgin Media customer service and technical support for other ways to get in touch. Will I get a new Wi-Fi router if I extend my Virgin Media contract?
If you do not want to call Virgin Media to cancel, the next best option is to use the Live Chat facility on its website. Keep in mind that you may still need to speak to someone over the phone in order to confirm your identity and other details.
Find your Virgin Media contract end date online in "My Virgin Media" Step 1: Go to to get started. Step 2: Enter your email address and password, and click "Sign In". Step 3: Click on 'My Virgin Media> My Account> End of of Contract Notification' to see details of your contract.
There might be attempts to persuade you to stay, but there's nothing to say you have to if you don't want to. To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat.
Realistically, the only way you will get anywhere here is to call VM and cancel. Cancel completely, you are outside of the minimum period and hence aren't subject to any early disconnection fees and only need to give the required 30 days' notice.
The cancellation process involves the same principle as if you were not under contract: you will need to call Virgin Media to give 30 days' notice that you would like your service to end.