The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from a.m. to p.m. Eastern Time (Alaska and Hawaii are a.m. - p.m. ET)
The OIG plays a key role in maintaining the integrity and accountability of America's postal service, its revenue and assets, and its employees. With more than $78 billion in revenue, the Postal Service is at the core of a nearly $1.6 trillion U.S. mailing industry that employs approximately 7.3 million people.
Contact USPS Customer Service: Reach out to USPS customer service directly at 1-800-ASK-USPS (1-800-275-8777). Explain your situation and ask for assistance. They may be able to provide specific information about your delivery issues.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.