The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.
The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
Where to file a complaint about mail services To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.