In this article, we discuss when, if, and how consumers can file a complaint with the Better Business Bureau (“BBB”). Short answer: Consumers should file a complaint with the BBB when they have had a problem with the business, and attempts to communicate with the business to solve the dispute have been unsuccessful.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
Short answer: Consumers should file a complaint with the BBB when they have had a problem with the business, and attempts to communicate with the business to solve the dispute have been unsuccessful.
You're creating a record of your grievance when you file a complaint with the BBB, so other consumers can look up if a business has had previous complaints. They can then make a more informed decision as to whether to trust that business.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
Your BBB is a nonprofit organization supported by local businesses. It is dedicated to promoting satisfaction with the marketplace by encouraging voluntary adherence to ethical business practices and by providing services to the public. The BBB assists in the resolution of disputes between a business and its customers.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
For the BBB to accept your complaint, the following is required: Your name and either (1) your postal address OR (2) your email address and postal code. The business's name and contact information. The BBB does not accept anonymous complaints.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.