Unfair Trade Practices In Consumer Protection Act In Fairfax
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FAQ
The Consumer Affairs Branch mediates and investigates consumer complaints against businesses, tenant-landlord disputes, and cable issues if the transaction occurred in Fairfax County.
Fairfax County Consumer Affairs receives complaints occurring in Fairfax County and seeks to resolve them by means of voluntary mediation or arbitration. If you have a question or need advice about a consumer issue, contact Consumer Affairs at 703-222-8435, TTY 711, to speak to a consumer specialist.
Under state and federal law, business transactions that mislead or defraud consumers may be found to be unfair and deceptive trade practices punishable with fines and penalties. Those practices are generally recognized as business torts.
Unfair trade practices refer to businesses using deceptive, fraudulent, or otherwise unethical methods to gain an advantage or turn a profit. Consumer Protection Law, as well as Section 5(a) of the Federal Trade Commission Act, protects consumers from unfair business practices.
You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.
Consumer injury. Unjustified consumer injury is the primary focus of the FTC Act, and the most important of the three S&H criteria. Violation of public policy. Unethical or unscrupulous conduct.
The CPRs contain a general prohibition of unfair commercial practices and, in particular, contain prohibitions of misleading and aggressive commercial practices. They also prohibit 31 specific commercial practices that are listed in chapter 6 on banned practices.
Complaints - The National Consumer Commission.
