Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.
The Attorney General works to resolve problems through informal dispute resolution. We contact the supplier with whom you have a dispute and ask that business to offer a solution that is agreeable to you.
Contact the branch manager, the customer service hotline, or the institution's website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Formal Complaint Letter to Bank Manager A complaint letter is a formal communication addressed to a person or organization expressing dissatisfaction regarding a particular issue. Regarding banking matters, a complaint letter to the bank manager can be an effective way to seek resolution and highlight concerns.
You can submit your complaint or inquiry online at the FDIC Information and Support Center at . Alternatively, you can submit a complaint via mail to the Consumer Response Unit at 1100 Walnut Street, Box#11, Kansas City, MO 64106.
If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Created by the U.S. Congress in 1970, the National Credit Union Administration is an independent federal agency that insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions.
Although credit unions and traditional banking institutions are regulated by different agencies, don't assume that OCC and FDIC guidelines are irrelevant to your organization.