File an online complaint by visiting the department's complaint center at insurance.ohio. Choose the option that best fits your situation and follow the online prompts. Request a complaint form and instructions for filing a written consumer complaint by contacting Consumer Services at 800-686-1526.
However under certain circumstances, the insurance company can take up to 15 days to contact you. If you do not hear from anyone, call your agent or insurance company for assistance. If they are not responsive, or you believe there is an unreasonable delay in settling your claim, contact the Department of Insurance.
Popular Insurance Companies with the Most Complaints AAA (15.46) Allstate (3.55) USAA (2.62) Liberty Mutual (2.23) Farmers (1.07)
You should try to contact the supervisor of the adjuster (if there is one). If not, you can report the company to your state's insurance commission. You may also want to consult with a personal injury lawyer (if you were injured).
We suggest if you have concerns about this that you call the complaint line 1-800-686-1526 and ask how the Ohio Department of Insurance will protect your confidential medical information or other personal information.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. Your Mailing Address Your City, State, Zip Code Your email address
The Ohio Department of Insurance regulates the state's insurance industry. It provides consumer protection through education and regulation while promoting a stable and competitive marketplace. Staff help consumers understand different types of insurance, review products and rates, and fight fraud.