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My Vodacom App Download the app from your app store to get access to all of these details while you're on the go. Once you're in the app, go to Account Overview and then Account Details. Here, you will see the name of your plan and its details you may need to scroll down a little.
Early cancellation fees range from $50 if you have one to three months left on your contract to $200 if you're under still contract for six months or more. If you cancel your contract during the last month, you'll pay either $50 or your monthly recurring charges, whichever is less.
Vodacom says it charges a maximum cancellation fee of 75% which is determined by where a customer is in their contract. If a customer cancels early on we will still need to recoup the handset and subsidies whereas later on in the contract the cancellation fee will be much less.
Which email address did you email your proof of payment? This is the correct email to send your documentation retentions.cancellations@vodacom.co.za.
If you cancel before the minimum contract term is up, you'll have to pay an early termination fee or buyout your contract. In most cases these fees are very high. For instance, if you signed up to an 18-month contract and want to cancel in the second month, you might have to pay 16 months' worth of fees.