Subject: Urgent Replacement Request for Damaged Merchandise — [Order/Invoice Number] [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to bring to your attention an unfortunate incident regarding the merchandise I recently received from your esteemed company. First and foremost, I would like to express my gratitude for your prompt delivery of the goods mentioned in the [Order/Invoice Number]. However, upon opening the package, I was disheartened to discover that the contents had incurred significant damage during transit. This damage was visible on [mention specific items and their condition]. Given the urgency of replacing the damaged merchandise, I kindly request your immediate attention to rectify this situation. As a loyal and valued customer of your brand, I have always admired the quality and care put into your products. Therefore, I am confident that you will take immediate action to remedy the situation swiftly. To facilitate the replacement process, I have enclosed the following documents: 1. A copy of the original order/invoice number. 2. Photographs clearly depicting the damaged merchandise. — [Specify the number of photographs and their descriptions] I kindly request that you initiate the replacement procedure within [specify a reasonable time frame] from the date of this letter. Additionally, I would appreciate any information regarding the shipping method or expected delivery time for the replacement of the damaged merchandise. I firmly believe that this matter can be resolved amicably, reinforcing the strong relationship shared between our organizations. I trust in your commitment to customer satisfaction and your dedication to upholding your brand's reputation. In anticipation of your prompt response, please feel free to contact me at [Your Phone Number] or [Your Email Address] if any further clarification or documentation is required. I sincerely hope for a favorable resolution to this matter and look forward to continuing our mutually beneficial business association. Thank you for your immediate attention. Your swift action will be highly appreciated. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.