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If you've ever received a text message from a debt collector, you've probably wondered whether it was legal. It's certainly unusual but debt collectors are not prohibited from making contact with you via text messages. Knowing your rights, and the law, will help you reduce some of the stresses of debt collection.
Don't pay, don't promise to pay and don't give any payment information the collector may use later. Ask for information on the debt and say you'll call back to discuss it later.
If you receive a text purporting to be from a debt collector, do not share personal or sensitive information via text message, especially if it's from someone you do not know. Instead, ask for validating details so you can confirm the debt and the person texting you are legitimate.
Using text messages in debt collection The ruling was effective starting November 2021 and confirmed that debt collectors could use emails, text messages and other digital communication channels. Businesses in many other industries have been communicating with customers by text for years.
If you've ever received a text message from a debt collector, you've probably wondered whether it was legal. It's certainly unusual but debt collectors are not prohibited from making contact with you via text messages. Knowing your rights, and the law, will help you reduce some of the stresses of debt collection.