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I am sincerely sorry for the delay in payment on {loan type}. I apologize for any inconvenience or frustration this caused you. The delay was caused by {reason}. While I take full responsibility for my mistake, I would like to assure you that this was a one-time error on my part.
Dear [customer name], We are writing to inform you that [invoice #] is now [time] overdue. Our company has reached out to you multiple times requesting payment for the [product/service] that you received on January 15, 2023. However, as of writing, the funds still have not landed in our account.
I truly believe that it doesn't reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late [payment/payments] on [date/dates]. Thank you for your consideration, and I hope you'll approve my request.
Include the following details in your overdue invoice letter: Invoice number and date. Amount owing. Payment terms such as late fees. Reminders of previous letters. Instructions for payment (include links in emails) Your contact information.
The basic premise of this explanation letter is to address: The situation you were in which caused you to pay late was beyond your control. The situation has changed and your financial footing is solid again. The steps you are taking to make sure any future challenge will not impact your ability to pay.