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You have the right to appeal each case three times. Each customer will receive 14 days respite from charge increases during the entirety of the appeals process. Once this respite time has ended your case may escalate. Your charge will not increase whilst we assess your appeal.
If you still don't pay within 28 days, you'll face a £100 fine. Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post. The only exemptions from the tolls are for Blue Badge holders, or those with vehicles that are exempt due to a disability.
With the Tyne Tunnels app it's easy for you to top up your account and go through the tunnels. Use the app to log in to your account, or set one up and pre pay for your journeys. Pre-paid customers also save 10% on every journey!
If the UTCN is not paid within 14 days, a reminder letter will be produced on the 15th day and sent to the registered keeper of the vehicle. If payment is not made in the 14 days after the reminder letter is produced, a final notice will be sent to the registered keeper of the vehicle.
Commonly errors occur when inputting the expiry date as mm/yyyy. The second most common reason for payment failure due to input error is the CVV code is incorrectly input. The CVV code is the 3 digits on the back of your card, close to or on the signature strip.