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Workplace mediation questions Can you tell me more about the situation? ... How did the conflict affect you? ... What do you want to happen? ... What can you do to resolve this conflict? ... Define the rules. ... Meet the conflicting parties separately. ... Have a joint meeting. ... Reach an agreement and compromise.
I'm (Mediator's Name) and this is (Mediator's Name). We will be serving as your Mediators. You may call us by our first names; how would you like us to address you? The purpose of our meeting is to help you work out an understanding acceptable to both of you to resolve the situation that has been developing for you.
In mediation, the audience is the person with settlement authority, not the neutral mediator. A mediation opening statement should increase the adversary's litigation risk, present a credible and likable client, and focus on demonstrating potential doubts about the adversary's ability to win.
Provide a concise summary of the facts and claims. The mediator will not have the patience or need to read an appellate brief. Avoid prose but use headings and bullet points to organize the section, and to summarize the claims, defenses and background about the parties.
I am your mediator today, which means that I am here to help you and to aid your efforts to resolve your conflict. To help you, I will stress three things: One, your voluntary participation. The mediation process exists for you benefit, which is why it can be voluntary.