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The best way to reach an actual human in them USPS customer service is to dial their customer service phone number 1-800-275-8777 (1-800-ASK-USPS). The USPS offers Live customer service on this phone from 8 a.m. to 8.30 p.m. EST Monday through Friday and from 8 a.m. to 6 p.m. EST on Saturday.
Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.
The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail.
Filing a complaint online by visiting the USPS website and clicking the contact us link at the bottom of the page. It will ask you to submit your question; however, it is the link the USPS recommends for filing a complaint. Calling 1-800-ASK-USPS (1-800-275-8777). Speaking to the Station Manager at a local Post Office.