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Log in to FedEx® Billing Online. In the 'Invoice detail view' section, select the Tracking ID you want to dispute and click 'Dispute'
For FedEx Freight, visit Freight Billing. Step 1: Complete the online claim form: Start a claim. - Enter your tracking/PRO number. ... Step 2: Add supporting documentation now or after you file. ... Step 3: Submit your online claim form. ... Step 4: Schedule an inspection or conduct your own. ... Step 5: Track the status of your claim.
The sender, the receiver or a third party can file a claim. If the receiver or a third party wants to file a claim, a letter of authorization is needed from the account holder or shipper.
Complete and submit a claim form online at fedex.com/us/claimsonline. Call customer service at 1.800. GoFedEx 1.800. 463.3339.
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.