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Insurance coverage through your wireless carrier repair will usually enable you to not only replace your phone fast, but also ensure that your replacement phone includes a new warranty that starts the day you receive it.
If you bought the device less than a year ago If you bought the device no more than 30 days ago: Verizon will replace the device with a new one. If you bought the device over 30 days, but less than 1 year ago: Verizon will replace the device with a new or refurbished one of like kind and quality.
Depending on your plan, we'll repair or replace your product, or reimburse you. Each claim is unique and it's possible your product will be replaced with a new or refurbished product. Like most insurance programs, we require you pay a deductible when you file a claim.
You'll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.
How do I file a claim? File a claim on 's website. Call at (888) 881-2622. File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.