This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
If you’re not satisfied with the support, many agreements include a process for raising concerns or seeking additional help, but being proactive is key!
Support for older versions often depends on the agreement terms. Some Licensors only support the latest version, so check the details to avoid surprises.
Yes, the agreement may specify limitations like the types of issues covered or the hours of support, so it’s wise to read the fine print.
Response times can vary, but the agreement should outline how quickly you can expect help after you ask for it, so you’re not left hanging.
You can usually request support through a help desk, an email, or even a phone call to the Licensor's support team, as specified in the agreement.
The Licensor, who is the company that created or sells the software, is responsible for providing support as outlined in the agreement.
A Software Support Services Agreement typically includes help with software issues, updates, bug fixes, and troubleshooting guidance to keep your software running smoothly.