This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
If the software falls short of expectations, the agreement typically outlines a remedy, which could include fixes or further support, so you're not left holding the bag.
Often, support services can be tailored to fit your organization’s unique needs, just like a tailor makes a suit that fits you perfectly.
Many Licensors provide options like FAQs or community forums where you can find answers even when they're off the clock.
You can typically report issues through a dedicated support channel, like a website or customer service hotline, making it as easy as pie to get help.
You can expect assistance with troubleshooting, updates, and technical support, ensuring you're never left in the lurch.
The Licensor is the party that owns the software and grants permission to other users to use it, usually offering support services along the way.
A Software Support Services Agreement is a contract that outlines the support services a software provider offers to ensure the software runs smoothly and any issues are quickly addressed.