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Report Fraud Consumers seeking to file a complaint against a household goods moving company, broker or other carrier may contact FMCSA's National Consumer Complaint Database online or toll-free at: 1-888-368-7238.
If you do not have a name, Dear Sir/Madam is acceptable in the salutation line. Don't forget to end your complaint letter with a closing salutation such as "Yours sincerely" or "Sincerely" and to leave sufficient space for your signature (usually three lines).
How to write an effective complaint letter Be clear and concise.State exactly what you want done and how long you're willing to wait for a response.Don't write an angry, sarcastic, or threatening letter.Include copies of relevant documents, like receipts, work orders, and warranties.
File a complaint against a mover with the Better Business Bureau (BBB) After filing a complaint against a moving company, BBB sends the record to the company within two days. Next, the mover will be requested to reply within a 14-day period.
In essence, they are business letters so you should begin with your address and the date. The name and title of the contact person should come next if you can locate them, otherwise begin with the name of the company and its street address. Finally, after your salutation, you can begin the body of your letter.
When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action you've already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
I wish to complain about (name of product or service, with serial number or account number) that I purchased on (date and location of transaction). I am complaining because (the reason you are dissatisfied). To resolve this problem I would like you to (what you want the business to do).
How to write an email complaint Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email.Describe the issue.Attach supporting documentation.Explain the impact.Name your resolution desires.Make final formatting edits.
Even if they offer to give you your money back, the moving company can't simply cancel the move after services have begun. Similarly, a customer may not cancel the services of the moving company after the move has begun. Canceling the move after services have begun would be a breach of contract and actionable in court.