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How to write a denial letter Restate the request. To prevent unnecessary confusion, restate the request your employee made in a few brief sentences.Be specific. Provide a specific reason for your denial.Offer an alternative if possible.Remain polite and professional.
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying Your case has been investigated and The refund can't be provided, go for I have carefully looked into your situation and We can't issue a refund according to our policy.
If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost.
Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.
Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.
Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.
Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case." Consider indicating that you spoke to a manager to add to the authority.
Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.
Dear , We regret to inform you that we have a no refund policy and cannot issue a refund for the product you have purchased on . While we understand that this is an inconvenience for you, our company policy states that an item purchased is eligible for a refund up to 10 days after its delivery.
Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case." Consider indicating that you spoke to a manager to add to the authority.