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Online documentation is a web resource containing the information that a company wants to share with potential customers, clients, partners, etc. Sometimes, online documentation can be called a documentation portal, support portal, or a knowledge base.

Documentation tools are software applications that help you create, manage, and publish various types of technical documents. Whether you are writing user guides, API references, tutorials, or release notes, you need a documentation tool that can handle your content needs and deliver them to your target audience.

Make the Online Help Documentation ?POP? Embedded Videos: Adding videos is one of the easiest ways to connect with the end user. ... Images and Graphics: Images and graphics can provide a way to explain something without the use of words.

The four kinds of documentation are: learning-oriented tutorials. goal-oriented how-to guides. understanding-oriented discussions. information-oriented reference material.

Using online documentation tools, you can monitor a wide range of parameters. For example, you can check the time the users spend on the page. If they spend too much time reading, the text might need reviewing as it can be too complicated to understand and should be simplified.

Security risks: One of the biggest disadvantages of online documents is the potential for security breaches. Online documents may be vulnerable to hacking, viruses, and other types of cyberattacks. If sensitive information is stored in an online document, it could be accessed by unauthorized individuals.

Online documentation software helps you create both public and private documentation for your customers and employees respectively. It comprises powerful features that assist you at every step of content creation, right from authoring and editing to designing and publishing.

Some popular tools for code documentation include Javadoc, Sphinx, Doxygen, GitBook, and Read the Docs. The choice depends on factors like programming language, documentation format, collaboration features, and personal preference.