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Phone Etiquette Answer the call within three rings. Immediately introduce yourself. Speak clearly. Only use speakerphone when necessary. Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call.

10 Phone Etiquette Rules for Customer Service Make sure you're easily reachable. ... Answer the phone within three rings. ... Use a professional greeting. ... Speak clearly. ... Avoid Jargon. ... Actively Listen & Take Notes. ... Use Positive Language. ... Avoid Negative Words & Phrases.

12. Who should hang up first? Let the person calling hang up first.

Are you, polite, prompt and professional? No matter what your role, title/job is...... 1st impressions count. Here are a few tips that will ensure a great 1st impression.

Proper phone etiquette is your use of greetings, word choice, tone of voice, active listening, greetings and general manners on the phone. A potential client's first impression of you is often over the phone, and how you communicate with them might decide whether you gain or lose them as a customer.

Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call.

Answering Calls Try to answer the phone within three rings. ... Answer with a friendly greeting. ... Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it. Ask the caller for their name, even if their name is not necessary for the call.

Telephone Etiquette Tips Always Speak Clearly. It is important to speak clearly and slowly. ... Do Not Yell. Some people have a tendency to be on the louder side when they speak. ... Don't Use Slang. ... Never Eat Or Drink. ... Always Listen. ... Use Proper Titles. ... Have Patience. ... Focus on the Task at Hand.