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Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. Receptionist duties require equal competence in written, phone and face-to-face communications. Empathy and understanding human behavior are skills the best receptionists excel at.
They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. They should also have a solid working knowledge of all office functions, including how to use the printers, phones, and other machines, and possess all necessary computer skills.
You'll need: customer service skills. the ability to work well with others. to be thorough and pay attention to detail. administration skills. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. sensitivity and understanding.
A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. Since receptionists need to be familiar with telephone systems, having that experience and a pleasant telephone voice is critical.
How to Hire a Receptionist Reach qualified candidates with a well-written job description. Carefully screen applications to select the top candidates. Determine the best fit by asking relevant and revealing interview questions.
A good Receptionist is organized, communicates well, and practices excellent time management skills. In addition, because they're often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers.
Along with providing accurate information about the business to customers, receptionist skills include managing tricky calls, dealing with difficult customers or time-poor co-workers, and sending clear, succinct messages to the appropriate recipient either verbally or in writing via email or SMS.
Dear [Recipient Name], With my strong interpersonal and organizational skills, combined with my knowledge of office management, I am sure I can help provide excellent customer service and support at [Company Name]. I have three years of experience as a Desk Receptionist.