[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing this letter to formally confirm the telephonic discussion we recently had regarding a problem I encountered. I trust this letter will serve as evidence of our conversation and the subsequent steps to be taken to address the issue. Firstly, I want to express my gratitude for your prompt attention during our telephone conversation on [date] at [time]. It was indeed appreciated and showcased your commitment to customer satisfaction. During our conversation, I highlighted the problem I was facing and provided all the relevant details. To ensure clarity, I would like to recap the problem and the actions we discussed: 1. Problem Description: [Provide a detailed description of the problem you encountered. Include specific examples, dates, and any supporting documents if applicable.] 2. Discussion: [Summarize the main points discussed during the telephone conversation, emphasizing any troubleshooting steps, recommendations, or promises made by the person you spoke with.] 3. Action Plan: [Outline the actions agreed upon during the call, including any follow-up steps or responsibilities assigned. If any deadlines or specific deliverables were mentioned, make sure to include them as well.] 4. Requested Support: [Specify any additional support or assistance that you require to resolve the problem, such as technical guidance, replacement of defective items, or compensation for inconveniences.] 5. Contact Information: [Reiterate your preferred mode of contact and provide alternative contact information if available.] Please note that I have enclosed copies of any supporting documents, such as invoices, receipts, or photographs, which are relevant to this matter. These documents serve as supporting evidence for the discussed problem. As suggested during our conversation, I would be grateful if you could acknowledge the receipt of this letter and confirm the actions mentioned above. Your prompt response will greatly assist me in restoring the situation to my satisfaction. If there are any changes in circumstances or additional information required, please contact me at the provided phone number or email address. Thank you very much for your attention to this matter. I am hopeful that we can resolve the issue promptly and amicably. I greatly value your continued support and look forward to hearing from you soon. Yours sincerely, [Your Name]