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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
If you are a consumer in need of assistance, please contact CAP by calling 1-800-649-2424 or visiting ago.vermont.gov/cap.
Call us at 800-649-2424. For over three decades, the Vermont Attorney General and UVM have worked together to help Vermont consumers and businesses. Find our consumer complaint form here.
CAP offers a free mediation service to all Vermont consumers, including small businesses. If you are a consumer in need of assistance, please contact CAP by calling 1-800-649-2424 or visiting ago.vermont.gov/cap.
If you're not satisfied with a business's response to your complaint, consider these steps: Contact your state attorney general or consumer protection office. ... Contact a national consumer organization. ... Contact your local Better Business Bureau. ... File a report with the Federal Trade Commission. ... Visit USA.gov/consumer.
Verify you have an issue. Make sure you have a valid reason to complain. ... Decide the outcome you want. Think about what it would take to make it right. ... Gather evidence and write a description of the issue. ... Contact the retailer or service provider. ... Before you complain. ... Complaining by phone or in person. ... Writing a complaint.
Report an Incident of Suspected Insurance Fraud If you have been a victim of insurance fraud, or if you are aware of an instance of insurance fraud, contact DFR Insurance Division Consumer Services by phone: 800-964-1784 or email: dfr.insuranceinfo@vermont.gov. Or file your complaint online here.