This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.
Virginia Application Hosting Service Level Agreement
Category:
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Multi-State
Control #:
US-KWP-0070
Format:
Word;
Rich Text
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FAQ
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
SLAs features include: Specific details and scope of provided services, including priorities, responsibilities and guarantees. Specific, expected and measurable services at minimum or target levels. Informal or legally binding.
A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
There are four SLA conditions as mentioned below: Start Condition. Pause Condition. Stop Condition.
If you'd like to reap similar IT advantages, follow these five steps to draw up a great SLA.Step 1: Define your SLA scope.Step 2: Set response and resolution times.Step 3: Create ownership and escalation points.Step 4: Monitor performance and measure compliance.Step 5: Establish change control in the IT SLA.
Types of SLACustomer-based SLA. This type of agreement is used for individual customers and comprises all relevant services that a client may need while leveraging only one contract.Service-based SLA. This SLA is a contract that includes one identical type of service for all of its customers.Multi-level SLA.
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
A Service Level Agreement (SLA) is a contract that is made between a service provider and a customer, which ensures that a minimum level of service is maintained. SLAs in the cloud computing industry cover response times and service availability.
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.