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Send a legal notice to the seller claiming replacement, repair, or refund. If the seller fails to acknowledge the legal notice within 30 days then file a complaint with Consumer Disputes Redressal Forum/ Commission at the earliest.
On <date> I received the wrong product. The item sent was a <name of product>. The product you delivered is not in ance with the purchase contract I concluded with you. I therefore herewith request you to send me the right product free of charge within 7 days of the date in this <letter/email>.
When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it's different from yours. The company will come and pick up the product within a reasonable time frame.
What should I do? Delayed delivery or non-delivery of goods definitely comes within the meaning of deficiency in service for which an aggrieved consumer may lodge a complaint before the Consumer court. In the consumer court you may seek refund of the amount paid along with compensation (for the actual loss suffered).
On <date> I received the wrong product. The item sent was a <name of product>. The product you delivered is not in ance with the purchase contract I concluded with you. I therefore herewith request you to send me the right product free of charge within 7 days of the date in this <letter/email>.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
How to write an effective complaint letter Be clear and concise. ... State exactly what you want done and how long you're willing to wait for a response. ... Don't write an angry, sarcastic, or threatening letter. ... Include copies of relevant documents, like receipts, work orders, and warranties.