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A claim explains what went wrong and demands compensation from the offending party, whereas a complaint explains what went wrong and merely demands correction or apology.
However, as a complaint is an internal investigation procedure, it can only provide information and perhaps an apology. A claim, if successful, can result in an award of compensation to the injured patient. Click here for more information on what a claim is and the process of making one.
A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.
A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Dear Sir or Madam, I am writing this letter to claim my warranty for the mobile phone that I purchased two weeks ago from your store. The phone does not turn on just after a week of purchase and I have a valid replacement warranty for the phone. I am hoping you would replace it immediately.
Also known as a letter of complaint. Typically, a claim letter opens (and sometimes closes) with a request for adjustment, such as a refund, replacement, or payment for damages. A reply to a claim letter is called an adjustment letter.
Be honest and straightforward. Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.