New Jersey Sample Letter for Apology for Over Shipment

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• Control #: US-0094LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form.

Subject: Apology for Over Shipment — Sincere apologies for the inconvenience caused [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Job Title] [Company Name] [Address] [City, State, ZIP Code] Dear [Recipient's Name], I am writing this letter to sincerely apologize for the recent over shipment of goods that your company received from us. It has come to our attention that we inadvertently dispatched a larger quantity of products than what was originally intended in our agreement. First and foremost, please accept our apologies for any inconvenience this may have caused you and your team. We deeply regret the error and understand that such oversights can disrupt your operations and result in difficulties in managing your inventory. As a reputable company, we take full responsibility for our actions and are committed to rectifying the situation promptly. To address this issue, we have taken the following steps: 1. Investigation and Root Cause Analysis: We have thoroughly examined our internal processes to identify the underlying cause that led to this error. Our quality control team is implementing measures to prevent a recurrence. 2. Communication and Inventory Management: We have contacted our shipping carrier to arrange the collection of the excess products. Additionally, we have initiated internal communication to ensure that all relevant departments are informed about this incident, emphasizing the importance of accurate inventory management. 3. Prioritizing your Satisfaction: Rest assured that we understand the urgency of this matter and will do everything in our power to make it right. Upon collection of the over shipped goods, we will arrange for the delivery of the correct quantity within the shortest possible time frame. 4. Compensation: As a gesture of our sincerity, we will be compensating you for any costs incurred due to the over shipment. This may include any return shipping charges and any additional administrative expenses related to the handling of the excess products. We understand that this incident reflects negatively on our commitment to providing excellent service to our customers. Please know that this error does not reflect our usual standards, as we pride ourselves on maintaining high levels of accuracy and efficiency throughout our processes. We value your business and the trust you have placed in our company. We assure you that we are taking this matter seriously and are making every effort to prevent any future occurrences. If you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at [your phone number] or [your email address]. Our dedicated customer service team is also available to assist you during regular business hours. Once again, please accept our sincere apologies for any inconvenience this over shipment may have caused. We appreciate your understanding and cooperation in resolving this matter quickly. Thank you for your patience and continued support. Yours sincerely, [Your Name] [Your Job Title] [Company Name]