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These complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations. This system also serves as a basis for rulemaking, legislation and research.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
To report a safety concern, please contact your area's Flight Standards District Office (FSDO). To locate your area's FSDO's contact information, visit: .
The mission of the FAA is to regulate civil aviation and U.S. commercial space transportation, maintain and operate air traffic control and navigation systems for both civil and military aircrafts, and develop and administer programs relating to aviation safety and the National Airspace System.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.
By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.
To report a complaint against an airline, airport or an issue related to air travel to Ministry of Civil Aviation, please use Grievance section in AirSewa.