Subject: Unsatisfactory Product — Urgent Attention Required Dear [Customer Support Team], I am writing to express my deep disappointment with the recent experience I had with one of your products and to formally lodge a complaint. As a loyal customer of long-standing, my relationship with your company has been built upon trust and satisfaction. However, the recent incident has left me concerned and in need of immediate resolution. On [specific date], I purchased your [product name] from [store/online platform]. I have been using your products for several years now and have always found them exceptional in terms of quality and reliability. Therefore, it is with great regret that I report my dissatisfaction with this particular purchase. Upon receiving the product, I noticed several noticeable defects, rendering it unusable in its intended manner. [Describe the issues in detail, providing accurate and specific examples]. This level of poor workmanship is astounding and raises doubts about the quality control measures employed at your esteemed company. To rectify the situation, I kindly request a prompt replacement or full refund for the defective product, as per consumer rights and protections offered in the state of Maryland. As a long-time customer, I have always felt supported and valued by your organization, thus I strongly believe that you will take immediate action to address this matter. In addition to the notable inconvenience caused, I have also incurred unexpected expenses related to returning the product. Therefore, I kindly request that you include provisions for reimbursing the return shipping charges in your resolution, supporting the principles of fair customer service. While this issue has undoubtedly tarnished my perception of your brand, I trust that this unfortunate incident does not represent your company's standard practices. I have faith that you will take this complaint seriously and address it in a timely and satisfactory manner, thereby reaffirming my trust in your products and brand. Please consider this letter as a formal complaint and treat the matter with the urgency it deserves. I expect a written response within [set a reasonable timeframe, e.g., 10 business days] to ensure this matter is promptly resolved. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further legally. I have attached a copy of the receipt and additional supporting documents to aid in your investigation and facilitate a faster resolution. I can be reached at [your contact information] should you require any further information. Thank you for your immediate attention to this complaint, and I eagerly await your prompt response. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address] Optional CC: [Better Business Bureau, Consumer Protection Agency, etc.]
Maryland Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
I am not satisfied with the product because it has not performed as it should (or) it was faulty when purchased. [State the problem that you have had with the product, giving as much detail as possible e.g. I have used the television for six weeks with no problems. On the 5 March 2013 the screen stopped working.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
